Attitude

At work I recently encountered another example for why I prefer living and working in Japan rather than living and working in Europe. In the company I work for we have a highly regulated workshop where the staff can give feedback to the manager who is supervising them. The staff fill out a questionnaire anonymously and the result is displayed via a point system. The manager fills out the same questionnaire in a self-assessment. His/her result is compared to the result of the staff people and focus points are jointly agreed between staff and manager. Then the manager leaves the room, and the staff discuss what the manager could improve concerning the focus points in question and presents them to him/her at the end of the workshop in form of suggestions that the he/she is supposed to listen to. The manager does not have to commit to picking up those focus points but most managers going through this process do so in the end.

I moderated such a workshop for one of our managers last week and thought it went pretty well. After the workshop was done I asked one of the participants, a Japanese guy in his fifties, what he thought about this workshop and his first and spontaneous comment was, “man we’re working in a good company. In Japanese companies such a feedback of the staff to the manager does not happen, at least not that I would’ve heard.” Five minutes later I asked a 35-year-old European expat the same question (who earns more than the mid fifties Japanese colleague) and got the answer, “well, the result was a bit meager for spending four hours on it.”
My spontaneous gut-feeling reaction hearing this was: you spoiled ungrateful brat!

I’m living too long in Japan now maybe, but I totally agree to the Japanese colleague who said, man, we’re working in a good company.
Yes, we are. It is not a matter of course that a company offers such a feedback opportunity, paid, during working time.
I think the attitude of the European colleague totally sucks. (The person is not German but from another European country). Europeans live in luxury and yet they are complaining, complaining, complaining. It’s always “but”… Instead of being grateful to be given the opportunity for feedback, that high earning expat whines about the result. And then, you were participating in creating that result, if you had wanted more result, you should have contributed to it!

I think that the “western” individualism is also a factor in the constant complaining about everything. “Westerners” have the tendency to look more for personal gain. The much more group oriented “Easterners” have often a more positive attitude towards the things happening around them and appreciate more what they have. What a difference – what does the Japanese colleague see: a good company. What does the spoiled expat see: we “wasted” four hours on something that is supposed to improve social interaction.
Needless to say, which attitude towards life and work I prefer.
Of course there is a lot of stuff that need improvement in Japan also, but man, Westerners: stop complaining about stuff that is in principle positive and work on your attitude.